Terms of service

Terms of Service

Last updated: November 8, 2026

These Terms of Service ("Terms") govern your use of mystridewell.com and any purchase you make from us. The store is operated by EBIHOME under the brand name Stridewell ("we", "us", "our"). By using this site or placing an order, you agree to these Terms.

1. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order.

2. Wellness Product Disclaimer
Stridewell products, including the NightStride Soft Night Splint and the StrideBall massage ball, are general wellness and comfort products. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. They do not replace advice from a doctor or podiatrist.
Consult a healthcare provider before use if you have diabetes, neuropathy or reduced feeling in your feet, circulation problems, an open wound, a recent injury or fracture, or if you are unsure whether the product is right for you.

3. Safe Use
- Use the NightStride splint with a light stretch and increase it gradually.
- Never tighten the strap to the point of pain, numbness, tingling, or discoloration. If any of these occur, remove the splint and loosen the strap.
- Stop using any product that causes pain or skin irritation.
- The StrideBall is for massage only. Do not stand on it with your full body weight, and keep it away from small children and pets.
If you buy a product as a gift, please share these instructions with the person who will use it.

4. Products and Pricing
We try to make sure product descriptions, images, and prices are accurate. Colors may look slightly different depending on your screen. If an error occurs, including a pricing error, we may correct it and cancel the affected order with a full refund.

5. Orders and Payment
Your order is accepted once payment is successfully authorized and we send you an order confirmation. Payments are processed by third-party payment providers; we do not store your full card number. We may refuse or cancel an order if we suspect fraud or an unauthorized purchase.

6. Free Gifts and Promotions
Free gifts, such as a StrideBall included with an order, are available while supplies last and have no cash value. Free gifts are not refundable, and if an order is returned, the free gift does not need to be sent back. Promotions cannot be combined unless stated otherwise.

7. Shipping
Delivery times, shipping fees, and tracking are described in our Shipping Policy.

8. Returns and Refunds
Returns and refunds are described in our Refund Policy. In summary, unused items in their original packaging can be returned within 30 days of delivery, with return shipping paid by the customer. Damaged, defective, or missing items are replaced or refunded at no cost to you.

9. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products, including damages caused by misuse or by use contrary to the instructions in these Terms. Our total liability for any claim is limited to the amount you paid for the product involved. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived.

10. Intellectual Property
All content on this site, including logos, images, text, and design, belongs to EBIHOME or its licensors. You may not copy, reproduce, or use it without our written permission.

11. Use of the Site
You agree not to use this site for any unlawful purpose, to interfere with its operation, to use automated tools to copy its content, or to impersonate any person.

12. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Your use of the site after changes are posted means you accept the updated Terms.

13. Governing Law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. This does not take away any protection you have under the mandatory consumer laws of the U.S. state or Canadian province where you live.

14. Contact Us
EBIHOME (Stridewell)
Email: mystridewell@gmail.com
Text (SMS): +1 (307) 306-4467
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, United States