Privacy Policy

Privacy Policy

Last updated: November 8, 2026

Stridewell is operated by EBIHOME ("we", "us", "our"). This Privacy Policy explains what personal information we collect when you visit or buy from mystridewell.com, how we use it, and the choices and rights you have.

1. Information We Collect
When you visit our store or place an order, we may collect:
- Contact and order details: name, email address, shipping and billing address, phone number, and the products you order.
- Payment information: payments are processed securely by our payment providers. We do not store your full card number.
- Device and browsing information: IP address, browser and device type, pages viewed, products viewed, cart activity, and how you arrived at our site, collected through cookies and similar technologies.
- Messages you send us: information you include when you contact us by email or text, such as photos for a damaged-item request. Please do not send us medical records or detailed health information; we only need your order number and a description of the issue.

2. How We Use Your Information
- To process and deliver your orders and send order and shipping updates
- To respond to your questions, returns, and support requests
- To prevent fraud and keep our store secure
- To improve our store and products
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in any email.
- To show you relevant ads on other websites and apps, as described in Section 4
- To comply with legal and tax obligations

3. How We Share Your Information
We share information only with service providers that help us run our business, including:
- Shopify, which hosts our online store
- Payment providers that process your payment
- Fulfillment partners and shipping carriers that deliver your order
- Email and customer support tools
- Analytics and advertising partners, such as Meta and Google

We may also share information if required by law or to protect our rights.
We do not sell your personal information for money.

4. Cookies and Advertising
We use cookies and similar technologies, including the Meta Pixel and Google tools, to remember your cart, understand how visitors use our store, and measure and show ads. Under some U.S. state laws, this may be considered "sharing" personal information for targeted advertising.
You can opt out of targeted advertising by:
- Emailing us at mystridewell@gmail.com with the subject "Opt-Out"
- Adjusting your browser cookie settings
- Using your ad settings on Meta and Google
We honor Global Privacy Control (GPC) signals where required by law.

5. How Long We Keep Information
We keep personal information only as long as needed to fulfill orders, provide support, resolve disputes, and meet legal, tax, and accounting requirements. After that, we delete or anonymize it.

6. Your Rights
Depending on where you live, including California, other U.S. states with privacy laws, and Canada, you may have the right to:
- Know and access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information, subject to legal exceptions
- Opt out of targeted advertising and the sale or sharing of your information
- Withdraw your consent to marketing at any time
- Not be treated differently for exercising your rights

To make a request, email mystridewell@gmail.com. We may need to verify your identity before responding. We respond within the time required by law, generally within 45 days for U.S. residents and 30 days for Canadian residents.

7. Children
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Security
Our store runs on Shopify, which uses industry-standard security measures, including encryption of data in transit. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

9. International Transfers
We and our service providers may process your information in countries other than where you live, including the United States. When we do, we take reasonable steps to protect it.

10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.

11. Contact Us
EBIHOME (Stridewell)
Email: mystridewell@gmail.com
Text (SMS): +1 (307) 306-4467
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, United States