Frequently Asked Questions
Frequently Asked Questions
ABOUT THE PRODUCTS
What is the Stridewell NightStride?
NightStride is a soft night splint that gently holds your foot in a light stretch while you sleep. It is designed for people who feel sharp heel pain with their first steps in the morning, including people with plantar fasciitis.
Is it a hard boot?
No. NightStride is made of cushioned foam with nylon straps instead of a hard plastic shell, so it is light (about 5.4 oz / 152 g) and comfortable enough to wear through the night.
Will it cure my plantar fasciitis?
Our products are comfort and support products, not medical devices. They are not intended to diagnose, treat, or cure any condition. If your pain is severe or lasts a long time, please see a doctor or podiatrist.
What's included in each kit?
- Starter Kit: NightStride splint + free StrideBall massage ball + free exercise e-book
- Recovery Kit: NightStride splint + StrideWrap daytime sleeve + free shipping + $5 gift card
- Complete Kit: NightStride splint + StrideWrap sleeve + DayStride insoles + free StrideBall + free exercise e-book + $5 gift card + free shipping
What size should I order?
- NightStride: one size fits most, fits either foot.
- StrideWrap: one size fits most, with an adjustable strap for a secure fit.
- DayStride insoles: Women 5-9 / Men 4-7 (EU 35-40) or Women 9-12 / Men 7-12 (EU 40-46). Trim the toe area to fit your shoes.
Should I order two splints?
If you feel heel pain in both feet, we recommend one splint for each foot.
How do I use the NightStride?
Close the straps snugly, then pull the stretch strap until you feel a gentle stretch along the bottom of your foot and calf. It should never feel painful. Start with shorter periods and increase as you get used to it.
What is the exercise e-book?
A digital guide with simple foot exercises using the StrideBall. It is included free with the Starter Kit and the Complete Kit and is sent to you by email after your order.
How does the $5 gift card work?
The $5 gift card is included with the Recovery Kit and the Complete Kit. You can use it on your next order or share it with a friend.
Who should not use these products without asking a doctor first?
Please talk to your doctor before use if you have diabetes, neuropathy or reduced feeling in your feet, circulation problems, an open wound, or a recent injury or fracture.
How do I clean the NightStride?
Hand wash in cool water with mild soap and air dry.
SHIPPING
Where do you ship?
We ship to the United States and Canada.
How long does shipping take?
Orders are processed within 1-3 business days. Delivery takes 5-12 business days after your order is processed.
How much is shipping?
- FREE on all Recovery Kit and Complete Kit orders.
- United States: FREE on orders over $70. Orders under $70: $8.00.
- Canada: FREE on orders over $80 USD. Orders under $80 USD: $9.99 USD.
All prices are in U.S. dollars (USD).
How can I track my order?
You will receive an email with your tracking number once your order ships. You can also use the Track Your Order page in our menu.
Will I pay customs fees?
No. All import duties, customs fees, and import taxes are included in our prices for the United States and Canada.
ORDERS AND RETURNS
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel your order free of charge if it has not shipped yet.
Which payment methods do you accept?
We accept major credit and debit cards and the other payment methods shown at checkout.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Return shipping for change-of-mind returns is paid by the customer. Please contact us before sending anything back. See our Refund Policy for full details.
What if my order arrives damaged or something is missing?
Email us within 7 days of delivery with your order number and photos. We will send a free replacement or a full refund, whichever you prefer.
STILL HAVE QUESTIONS?
Email: mystridewell@gmail.com
Text (SMS): +1 (307) 306-4467
We reply within 24 hours.