Refund Policy

Refund Policy

Last updated: November 9, 2026

Stridewell is operated by EBIHOME. We want you to be happy with your purchase. This Refund Policy explains how returns and refunds work for products purchased at mystridewell.com.

1. Return Window
You have 30 days from the delivery date to request a return. Requests received after 30 days are not eligible for a change-of-mind refund.

2. Eligibility for Change-of-Mind Returns
Because our products are worn or used directly against the skin, we can only accept change-of-mind returns when:
- The item is unused and unworn
- It is in its original packaging, with all included items
- You provide your order number
DayStride insoles that have been trimmed cannot be returned, unless they are defective.

3. How to Start a Return
1. Email mystridewell@gmail.com with your order number and the reason for your return.
2. We reply within 24 hours with the return address and instructions.
3. Ship the item back using a trackable shipping method. Return shipping costs for change-of-mind returns are paid by the customer.
4. Once we receive and inspect the item, we issue your refund to the original payment method. Your bank may take 5-10 business days to show the refund.

Please do not send items back without contacting us first. Returns sent without approval cannot be processed.

4. Kits
You can return a full kit or individual products from a kit. If you return only part of a kit, the refund is based on that product's share of the kit price. Free gifts included with a kit do not need to be sent back.

5. Damaged, Defective or Missing Items
If your order arrives damaged, defective, or with an item missing, email mystridewell@gmail.com within 7 days of delivery with:
- Your order number
- Clear photos of the issue

After reviewing your photos, we will send a free replacement or issue a full refund, whichever you prefer. In most cases, you do not need to send the item back.

6. Non-Refundable Situations
- Items that have been used or worn, unless they are defective
- Trimmed insoles, unless they are defective
- Items damaged through misuse
- Original shipping charges, if any
- Free gifts and bonus items included with an order

7. Exchanges
We do not offer direct exchanges. If you would like a different color or insole size, return the original unused item for a refund and place a new order.

8. Contact Us
EBIHOME (Stridewell)
Email: mystridewell@gmail.com
Text (SMS): +1 (307) 306-4467
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, United States