Shipping Policy

Shipping Policy

Last updated: November 9, 2026

Stridewell is operated by EBIHOME. We ship to the United States and Canada.

Processing & Delivery
Orders are processed within 1-3 business days. Delivery takes 5-12 business days after processing. Times are estimates and may be longer during holidays or customs delays. If your order is delayed, we will email you a new date and you may cancel for a full refund.

Shipping Fees (USD)
- FREE on all Recovery Kit and Complete Kit orders
- United States: FREE over $70, otherwise $8.00
- Canada: FREE over $80, otherwise $9.99
All import duties and taxes are included. No extra fees on delivery.

Tracking
You will receive a tracking number by email once your order ships. You can also use our Track Your Order page.

Address Issues
Please check your address at checkout. We can update it for free before your order ships. For undeliverable or refused packages, contact us before sending anything back; a reshipping fee may apply if the address was entered incorrectly.

Lost or Damaged Packages
If tracking shows delivered but you can't find your package, check around your home and wait 24 hours, then email us with your order number. If tracking hasn't updated for 10 business days, contact us. For damaged items, contact us within 7 days with photos (see our Refund Policy).

Contact
mystridewell@gmail.com | SMS: +1 (307) 306-4467
EBIHOME, 30 N Gould St Ste N, Sheridan, WY 82801, United States